Role Play Videos

Conversational Skills

Trading Information (Example 1)

Trading Information (Example 2)

Don't be a conversation hog

Don't be an interviewer

Don't get too personal at first

Don't police

Don't tease

Don't be argumentative

Don't brag

Use good volume control (bad example: too loud)

Use good volume control (bad example: too quiet)

Use good body boundaries (bad example: too close)

Use good body boundaries (bad example: too far away)

Use good eye contact (bad example: no eye contact)

Use good eye contact (bad example: staring)

Starting Individual Conversations

Starting an individual conversation (bad example)

Starting an individual conversation (good example)

Entering Group Conversations

Entering a group conversation (bad example)

Entering a group conversation (good example)

Exiting Conversations

Exiting when never accepted (bad example)

Exiting when never accepted (good example)

Exiting when initially accepted and then excluded (good example)

Exiting when fully accepted (bad example)

Exiting when fully accepted (good example)

Electronic Communication

Exchanging contact information (bad example)

Exchanging contact information (good example)

Beginning phone calls (bad example)

Beginning phone calls (good example)

Ending phone calls (bad example)

Ending phone calls (good example)

Leaving voicemail (bad example)

Leaving voicemail (good example)

Appropriate Use of Humor

Giving a courtesy laugh (bad example)

Giving a courtesy laugh (good example)

Pay attention to your humor feedback (laughing with) 1

Pay attention to your humor feedback (laughing with) 2

Pay attention to your humor feedback (laughing with) 3

Pay attention to your humor feedback (laughing with) 4

Pay attention to your humor feedback (laughing with) 5

Pay attention to your humor feedback (laughing with) 6